REFUND POLICY

Thank you for choosing www.woodentoss.com to shop! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, here is our refund policy and terms:

1. Refund Requirements
Return Period: Customers can apply for a refund within 30 days of receiving the product. Applications after this period will not be accepted.
Product Condition: The product to be refunded must be in its original condition, unused, and with the original packaging and tags. We do not accept returns of used or damaged products.
Proof Required: Please keep your proof of purchase, such as the order confirmation email or invoice, so that we can process your refund request.
2. Refund Process
Contact Customer Service: Please contact our customer service team via email (primeforum@woodentoss.com) to explain your refund request and order number.
Return Instructions: We will provide you with detailed return instructions on how to ship your product back.
Returning the product: Please follow the instructions to safely return the product to the specified address and keep the mailing receipt to check the status of the package.
Reviewing Refund Requests: We will review your refund request and process your refund within 5 business days of receiving the returned merchandise.
3. Refund Methods
Refunds will be made to the same account you used to pay. Once processed, you will receive an email confirming your refund. In some cases, it may take up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Cost Description
Shipping Policy: If the refund is due to our error (such as sending the wrong item or the item is damaged), we will cover the return shipping costs. Otherwise, the return shipping costs are the responsibility of the customer.
5. Exceptions
No refunds will be given for the following:

The product has been used or is visibly worn.

Limited edition items, custom items, or promotional items (please confirm the specific situation before purchasing).
To ensure that you have a pleasant shopping experience, we encourage you to read the product description and specifications carefully before purchasing. If you have any questions or need further assistance, please feel free to contact our customer service team.

Thank you very much for your trust in www.woodentoss.com, and we look forward to serving you better!