FAQ

To place an order, please visit our website www.woodentoss.com, select the products you want and click the “Add to Cart” button. Once you have made your selection, click the shopping cart icon and follow the prompts to fill in the shipping information and payment method.

We support a variety of payment methods, including:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
PayPal
Other electronic payment methods (details can be found at checkout)
3. When will my order be shipped?
Typically, orders are processed and shipped within 3 business days after payment is confirmed. The specific shipping time depends on your geographical location and the courier service selected.

Once your order is shipped, we will send a confirmation email with a tracking number. You can use this tracking number to check the status of your package on our courier partner’s website.

Yes, if you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please ensure that the product is unopened and unused, with all packaging materials attached. For more details, please see our Return and Exchange Policy.

All products are warrantied for a certain period of time. Please refer to the product description or contact our customer service for specific warranty terms and duration.

If you have any questions or need more information, please contact us at the following methods:

Email: primeforum@woodentoss.com
Our customer service team will respond to your email as soon as possible.

Yes, we use advanced encryption technology to protect your personal and payment information. All transactions are conducted in a secure environment to ensure the safety of your data.

You can update your information at any time by logging into your account and visiting the “Account Settings” or “Profile” sections. Please make sure to save the changes after you make them.